Support Policy Page

Objective:

Our Support Policy is designed to ensure that all users receive timely, efficient, and effective assistance. We are committed to providing high-quality support to resolve any issues you encounter while using our services.

Scope:

This policy applies to all users of our products and services, including both individual and organizational clients. It covers the types of support available, how to request assistance, and our response and resolution timeframes.

Support Channels:

1. Email Support: Submit a support request via email at dominionhardware@gmail.com. Ensure you provide detailed information about the issue for faster resolution.

2. Live Chat: Available on our website during business hours. Our support team will assist you in real-time.

3. Phone Support: For urgent issues, call our support hotline at +91 90730 52545. Our phone support is available during business hours.

4. Help Center: Access our comprehensive Help Center for FAQs, user guides, and troubleshooting tips. 

Response Times:

- Email Support: We aim to respond within 24 hours of receiving your request.

- Live Chat: Expect immediate assistance during business hours.

- Phone Support: Immediate support during business hours.

- Help Center: Available 24/7 with self-service resources.

Support Hours:

- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (local time). 

- After-Hours Support: Limited support may be available for critical issues. Response times may vary.

Service Limitations:

- Support is provided for issues directly related to our products and services. We do not offer support for third-party products or services.

- Our team will assist with troubleshooting and resolving issues within the scope of our product features and functionality.

Feedback and Escalations:

- We value your feedback. Please share your experience with us via email or our feedback form on the website.

- If you feel your issue is not being resolved to your satisfaction, you may escalate it to our Support Manager by requesting escalation through our support channels.

Updates and Notifications:

- We will keep you informed of any updates regarding your support request. For major incidents affecting multiple users, we will provide timely notifications and updates.

By adhering to this policy, we aim to provide a smooth and positive support experience. Thank you for choosing our services.